Escrow Policy
1. Purpose
Escrow protects both buyer and seller during TikTok Shop, account, or invite package transfers. Funds and handover steps are tracked in defined stages. Deal payment is not considered complete until the Escrow deal is funded in-platform.
2. Eligibility
Active membership (admin-approved) is required to create and fund Escrow deals. Transfer type (shop / account / invite) is set on approval or per deal.
3. Lifecycle stages
- created — Deal opened; amount and type recorded; payment intent pending inside Escrow.
- funded — Buyer completes payment inside Escrow; funds are held.
- transfer_in_progress — Ownership / access handover with desk coordination.
- verified — Agreed checks complete (access, shop settings, deliverables).
- released — Net proceeds released to seller; deal closed.
- refunded / disputed / cancelled — Alternate endings under this policy.
4. Fees
A platform service fee (system default, e.g. 5% of deal amount unless otherwise agreed in writing) is calculated at deal creation and withheld inside Escrow. Fee details appear on the deal record in your portal.
5. Funding rule
Buyers must fund only through the portal Escrow action. Wire or crypto instructions, if any, are always tied to an Escrow payment reference. Side payments outside Escrow are unsupported and void platform protection.
6. Release conditions
Funds release after verification that agreed transfer steps are complete, or upon mutual written confirmation of both parties and admin. Partial releases require admin approval.
7. Disputes
Either party may request disputed status if access fails or deliverables differ materially after funded transfer steps. We may freeze the stage, request evidence, and decide refund, partial release, or release per deal notes and this policy. See also Refunds & Disputes.
8. Cancellations
Created (unfunded) deals may be cancelled by the buyer. Funded deals cancel only via refund path or admin decision.
9. More
Plain-language overview: How Escrow works. Legal framework: Terms of Service.